Don’t facilitate alone ✨ To interpret and respond to what’s happening in the room, it’s best to work as a facilitator pair or team as much as possible. Over a decade of running workshops for clients and communities of practice, I’ve had the opportunity to partner with all kinds of…

Orienting ourselves with locally-made, map-based signage is an act of taking on a perspective that matters to someone. I find it delightful, and a welcome break from the algorithmic A to B route-making that we do on our apps… Let me take you on a little photo walk of the…

Designing for the fragile dynamics of sharing space by Lisa Woite with Tomomi Sasaki In spring 2021, AQ had an all-hands workshop about our Tokyo office. The mothership was no longer getting the kind of human presence that makes a space feel alive and loved. The air felt stale and…

Visual modelling languages and notation systems from the arts We’re past the half-way mark. As we enter day 13 of the Eclectic Service Design Advent Calendar, we are delighted to host the incredible Tomomi Sasaki. Tomomi is a strategic designer, community leader, instructor, researcher and facilitator. She splits her time…

Follows part I. Next are the practices that we organically developed throughout the course of the project.

Last year, I climbed onstage with Mael Inizan to introduce our customer experience project with Eurotunnel, the Channel operator, at an enterprise design conference themed “Better Futures”. The project was a huge undertaking and success was not a given. There were many firsts for everyone involved. …

Design sprints have seen massive adoption in the past few years, driven by widely available resources and enthusiastic communities of practice. As our collective practice grows, their utility as a problem-solving tool has grown, too. People are experimenting with adaptations to take on bigger and more complex challenges, as was…

In the past few weeks Paris has had big grey skies with fleeting moments of clear blues and bright sunlight, while still remaining cold and rainy. It’s not spring yet, regardless of the increase in pollen that’s starting to make me sneeze. Inviting people into conversations A brighter beam of sunlight was an observation…

The ResearchOps community organises remote town hall sessions to explore different perspectives of #ResearchOps. For the 4th edition, we had the pleasure of welcoming Arnab Pal from Clinton Health Access Initiative. Drawing on lessons from a recent study undertaken in rural Punjab with Hepatitis C patients, Arnab presented the challenges…